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The EU Commission provides a platform for out-of-court dispute resolution. This gives consumers the opportunity to settle disputes in connection with their online orders initially out of court.
Note on dispute resolution:
The online dispute resolution platform of the EU Commission can be found here: http://ec.europa.eu/consumers/odr/
Our e-mail address is:firstname.lastname@example.org
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer dispute resolution agency.